Insurance Franchise Canada

Thorough Investigation Reveals Opportunity


As investigators specializing in the insurance industry, L&W Investigations marches to the beat of a different drum in both its approach to investigations and business. The company’s recent buy back of three of its franchises—Philadelphia, Utah and Montana—demonstrates L&W’s commitment to providing service to local clients but with national capabilities.

“We bought back these three locations for two major reasons,” said Neal Lyons, CEO and chairman of L&W Investigations, Inc. “The first is that as an organization, we wanted to invest in our own growth, our own potential. The expanding profit from these offices will help fund our continued success. Second, by having ‘company’ offices, we are ‘in’ the business and have a street-level understanding of the day-to-day challenges of our franchisees. This will help us respond better to those ever-shifting trends and hurdles.”

With 35 locations nationwide in 23 states, the five-year-old company typically employs three to eight investigators at each office. While many traditional “mom and pop” investigative firms are typically a haven for retired law enforcement officers who treat the job more like a hobby, L&W employs seasoned investigators who specialize in investigating insurance fraud cases. All L&W investigators go through extensive training and have access to the most state-of-the-art surveillance equipment.

“It may be a small world in a figurative sense, but when you’re conducting surveillance and performing other investigative work, the world is a pretty big place. By having offices in 35 markets, including these three territories we just bought back, we have the coverage that other investigation firms don’t have. That keeps costs down for our clients and gives them better service because the investigators on that portion of their case are working on their home turf,” noted Lyons.

L&W works with a variety of organizations– insurance companies, third-party administrators, self-insured companies, law firms and municipalities—on fraudulent workers compensation, disability, liability, auto and property claims. L&W’s offerings include:

? Surveillance

? Statements

? Activity/Disability Checks

? Asset/background investigations

? Medical audits/clinic inspections

“Our client base consists of global, multi-billion dollar companies and we treat them as such. That goes for everything from online access to status reports on investigations to rush services at no extra charge. By adding more offices, we’re simply enhancing the level of service we already offer,” said Lyons.

For more information on L&W Investigations, Inc, you can call their corporate offices at (508) 616-9370 or visit the Web site at

Not your everyday investigations firm

With 35 offices in 23 states, L&W Investigations, Inc. specializes in fraudulent insurance claims. In addition to nationwide coverage, L&W investigators are highly trained specialists equipped with state-of-the-art surveillance technologies and other advanced systems to provide second-to-none results and service. That includes online case status reports, video delivery by digital download or CD, DVD or VHS tape, rush services at no extra charge and much more.

Current offices are located in Arizona (Phoenix); California (Los Angeles, Riverside, Ventura) Colorado (Boulder); Florida (Miami, Ocala, Orlando, Tampa); Georgia (Atlanta); Hawaii (Honolulu); Idaho (Boise); Illinois (Chicago); Kentucky (Louisville); Maine (Portland); Massachusetts (Boston); Minnesota (Minneapolis); Missouri (St. Louis); Montana, (Missoula); New Hampshire (Nashua); New Jersey (New Brunswick); New Mexico (Albuquerque); New York, (Long Island); North Carolina (Charlotte, Raleigh); Oregon (Portland); Pennsylvania (Philadelphia); Rhode Island (Providence); South Carolina (Charleston); Tennessee (Nashville, Memphis); Texas (Houston, San Antonio, Dallas); Utah (St. Lake City); Vermont (Burlington); Virginia (Arlington); Washington (Seattle, Spokane); Wisconsin (Madison; as well as Puerto Rico (San Juan) and the Caribbean islands; and Canada (Toronto).

Franchise locations are still available and the company has set a manageable growth plan at 15 new units per year.

For additional information, visit the Web site at or contact L&W’s corporate headquarters located in Westboro, Massachusetts, at (508) 616-9370.

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