Franchise Janitorial Service

Us Commercial & Residential Cleaning Services Industry

The U.S. Commercial & Residential Cleaning Services Industry

This study examines the huge $83 billion commercial contract cleaning and maintenance services market. The business, which encompasses janitorial services, pest control, window cleaning, carpet/floor cleaning, parking lot maintenance, security, HVAC/facilities management and more, is very competitive, comprised of 734,000+ mainly small operators, including 40,000 franchised outlets. ( )

Competitors run the gamut from mom & pop cleaners, to giants such as ABM Industries with $2.4 billion in revenues and ServiceMaster with $877 in commercial maintenance sales. This study traces industry size, growth, segments, structure, end-user demand, and operating ratios — Receipts for 1987-2007 actual, 2008-2009 estimates, and 2013 forecasts.

Steady sales gains of 5-7% per year, and 10% in 2007 came to a halt in 2008-2009 with the recession, rising office building vacancy rates, and cutbacks in the frequency of cleaning by clients. Some customers even shifted to in-house cleaning. Low-ball prices, discounts and rebates have become the norm, hurting profits. Green cleaning and certification has become more important.

This is a complete analysis of: competitor market share, emerging trends, industry franchising, office building vacancy rates, impact of this recession, cleaning worker pay/turnover, outsourcing, more. Includes highlights of latest surveys by trade journals, as well as comments and outlooks by top competitors, trade groups and industry consultants. Separate in-depth chapters analyze the Carpet Cleaning and Residential/Maid Services segments. National, state and city ratios from Census Bureau surveys. Includes 13 in-depth profiles and rankings of all the top franchise and non-franchise competitors (ABM Industries, ServiceMaster, Jani-King, Jan-Pro, Clean Net, Coverall, OPEN, Swisher, Tower Cleaning, Vanguard, Unicco, ServPro).

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